IN ACCORDANCE WITH THE AUTOMOTIVE REPAIR ACT OF 1971, A CUSTOMER IS ENTITLED TO:


1. Select the auto body repair shop to repair auto body damage covered by the insurance company. An insurance company shall not require the repairs to be done at a specific auto body repair shop.
2. An itemized written estimate for auto body repairs and, upon completion of repairs, a detailed invoice. The estimate and the invoice must include an itemized list of parts and labor along with the total price for the work performed. The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned, or rebuilt.
3. Be informed about coverage for towing and storage services.
4. Be informed about the extent of coverage, if any, for a replacement rental vehicle while a damaged vehicle is being repaired.
5. Be informed of where to report suspected fraud or other complaints and concerns about auto body repairs.


For more information, you can visit:
California Dept. of Consumer Affairs
Bureau of Automotive Repair
www.autorepair.ca.gov


Any concerns regarding how an auto insurance claim is being handled should be submitted to the California Department of Insurance at:
800-927-HELP
www.insurance.ca.gov